Returns

If something is not right, tell us first. Most problems are quickest to sort out by phone or email before anything is sent back.

Changed your mind

If you are buying as a consumer, you can cancel your order and return standard stock items within 14 days of receiving them. Tell us in writing at info@maxfence.co.uk and include your order number. Please return the goods within 14 days of telling us.

Goods must be unused, undamaged and in their original condition. Panels and posts are heavy, so we can arrange collection on our own transport. The cost of return is charged to you unless the goods are faulty or not as described.

If you are buying for a business, returns of unused standard stock are at our discretion. Please contact us within 7 days of delivery and we will tell you what we can do.

Made to order items

Gates, panels cut to size and anything finished in a custom RAL colour (the standard colour reference system) are made specially for you. They cannot be cancelled or returned once production has started, unless they are faulty.

Damaged, faulty or wrong items

• Check your delivery as it is unloaded and note any visible damage on the delivery note
• Tell us within 48 hours of delivery, with your order number and clear photos of the problem
• Keep the goods and packaging until we have replied
• We will replace the item or refund you, whichever you prefer, and we cover the collection

How to start a return

• Email info@maxfence.co.uk or call 0123456789, Monday to Friday, 9am to 5pm
• Give your order number, the items and quantities, and the reason
• We will confirm in writing and book a collection or give you return details

Refunds

We refund within 14 days of receiving the goods back, or of seeing proof that you have sent them. Refunds go back to the original payment method. Trade account customers are credited to their account.

This page does not affect your statutory rights as a consumer.

Last updated October 2026